FAQ

Frequently asked questions

Is shipping free?

Yes. We offer free standard shipping on all U.S. orders without a minimum purchase.

When will my order ship?

Most orders are processed within 1–3 business days. Standard delivery is generally estimated at 5–10 business days after processing.

How can I track my order?

Tracking information is emailed when available. If your tracking has not updated for several business days, contact [email protected].

Can I return an item?

Eligible items may be returned within 30 days of delivery. Approved returns are free of return-shipping and restocking fees. Products must be unused and in the condition received.

How do I start a return?

Email [email protected] with your order number and reason for return.

What if my item arrived damaged or incorrect?

Contact us within 48 hours and include photos of the item, packaging, and shipping label. We will help arrange replacement or return options.

How long do refunds take?

Refunds are issued after the return is received and inspected. Please allow 5–10 business days for the refund to appear after approval.

Are product colors exact?

We aim to represent colors accurately, but screens and supplier images can cause slight differences.

Is Walkglen the manufacturer?

No. Walkglen is an independent third-party retailer. We are not the manufacturer, brand owner, or official representative of the products listed.